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Reception Troubles

Having reception issue and receive us through cable?

Contact your local cable provider.

Having reception issue and receive us through satellite?

Contact your satellite provider.

Having reception issue and receive us over the air?

KHQA viewers having difficulty receiving our television channels should try these tips for better reception:

1. Rescan your television and/or converter box.
2. Double-check your antenna.

You must have a VHF/UHF antenna. "Rabbit ears," rods, or other elements are needed to pick up channels 2-13 (VHF); a circle, bow-tie, or other element is needed to pick up channels 14-51 (UHF). Some antennas marketed as HDTV antennas do not perform well on VHF channels; some antennas are VHF- or UHF-only.

For the best reception of channels 2-6, extend the rods completely. For the best reception of channels 7-13, reduce the length of the rods to 12-18 inches.

3. Relocate your antenna.

The location of an indoor antenna is key. And one of the most popular spots for indoor antennas - on top of the TV - may not be the best. Consumers having trouble with digital TV reception should try moving their antennas to one of these locations:

- Near a window
- As high as possible
- Away from other electronic equipment, including computers, VCRs, DVD players, converter boxes, and the television itself

You also can try changing the direction your antenna faces. Some consumers may need a rooftop antenna.

Consumers may need to run the "scan" function again on their converter boxes after moving the antenna.

While adjusting your antenna, it may be helpful to access the "signal strength meter" on your digital-to-analog converter box or digital television to determine whether your adjustments are improving the signal's strength. The signal strength meter usually is accessed through the menu feature on your remote control. Refer to the owner's manual of your device for detailed instructions on how to access its signal strength meter. Remember to do another channel scan after you have adjusted your antenna.

Still having problems?

You may need to do a complete system or factory reset on your converter box or tuner, if possible. This usually can be found under the menu, settings or configurations, and labeled SYSTEM RESET, RESTORE FACTORY DEFAULTS, or something similar. After resetting, you will need to set up your converter box or tuner, and rescan.

If you have difficulty resetting the unit, try unplugging it from electricity and leaving it unplugged for an hour or two. This should erase the memory. After plugging it in again, you will need to follow on-screen instructions for setting up the system.

VHF vs. UHF

The prospective advantages to either UHF or VHF broadcasting have been largely anecdotal. There is no "magic switch" that will solve everyone's over-the-air reception issues. But we have observed a few things over the past few years.

- It appears that UHF travels farther than VHF, as a general rule.
- UHF seems to be slightly more subject to terrain interference than VHF.
- UHF seems to punch through most structures a little better than VHF, although UHF is not absolutely immune to structural interference.
- VHF follows the contour of the terrain more closely than UHF, so VHF may reach some homes that UHF simply "passes by" (though other factors may prevent this is some cases).
- Digital itself, whether UHF or VHS, still is subject to interference. How any signal will react at every location is - as it always has been - anyone's guess.

Need more help?

Rescanning converter boxes: http://www.dtv.gov/rescan.html
Reception problems: http://www.dtv.gov/fixreception.html
Selecting and pointing outside antenna: http://antennaweb.org

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