The Veterans Affairs Department says nearly 1,400 patients who sought appointments through the VA medical center in St. Louis over the past decade were never seen.
The VA on Monday released details of an audit of 731 VA hospitals and outpatient clinics. Thirteen percent of schedulers reported being told by supervisors to falsify appointment schedules to make patient waits appear shorter.
The audit found that system-wide, more than 57,000 patients are still awaiting initial medical appointments 90 days or more after requesting them.
It also found that nearly 64,000 who enrolled in the VA system over the past 10 years have never had appointments, including 1,354 in St. Louis, 188 in Kansas City, 102 in Poplar Bluff and 71 in Columbia.
The VA says it is taking corrective action.