Reacting in a time of tragedy

Many of you will always remember where you were September 11, 2001.

You probably were a little wary next time you flew in a plane, if you've flown at all since then.

But two Quincy residents got on a plane that November, and flew to New York to help council those affected by the tragedies.

"I feel like that we were called to go and we both had been trained and we were ready to go. But I just didn't expect it to be that quick," said Rose Sheiter.

Rose and Ray Sheiter are both trained in NOVA -- or National Organization for Victims Assistance.

"We were going there, and basically to provide them safety and security so they would know they're safe with us. And we would let them vent," said Ray Sheiter.

"A lot of them were traumatized. A lot of them just wanted to talk and vent and get that off their mind. And you just be compassionate to them and just do the best that you can do and try to keep yourself strong so you can be strong for them," said Rose.

"Any time you read about or hear about it on TV or radio, the events of the day, be it a tsunami, or a catastrophe that's going on, you're caught with it and you pay attention to it but you don't live it. Once you get face to face with a live, there's something about it, that not only grabs you there but goes to your heart real quickly," said Ray.

And the memories of their trip will stick with them forever.

"You have flashbacks thinking what happened to the people and you just can't believe it would happen in our own country and it did," said Rose.

The Sheiters were in New York for one week.

They say they would go again, if they were younger.