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      Frozen pipes make Spring clean up costly

      Frozen pipes make Spring clean up costly

      You might be in danger of flooding your home if you turn your outside water faucet on after it's been off all winter.

      That's costing a few Quincy homeowners thousands of dollars in damages to their basements.

      Karen and Lowell Bottorff decided to do a little spring cleaning a few days ago.

      They cleaned around their pool and hosed down their back patio. But once they finished their work and went inside, they made an unfortunate discovery.

      "We went downstairs, and we had water," Karen Bottorff said. "We didn't know we had a pipe that had frozen and burst through the Winter."

      At first, Karen couldn't figure out why standing water was in her basement. Then, she realized her gardening hose caused her basement to flood.

      "We caught it early, you know, because part of you thinks, you know, we'll just dry it out ourselves and see what happens, but no we decided we needed professional help," Bottorff said.

      Karen decided to call Water Restoration Technician Dale Steinkamp for help.

      Steinkamp said the Bottorff's unfortunate flooding has happened to many homeowners this spring.

      "The warm temperatures, 60, 70 degrees, has brought a unique situation where pipes that froze on exterior faucets over the Winter time are now leaking into basements when they're being used," Steinkamp said.

      First, Steinkamp drained all of the standing water from Bottorff's basement. Next, he removed all the water trapped in the Bottorff's carpet and walls.

      "We use an evaporative drying process, large dehumidifiers to pull that moisture out of not only the air but the materials that got wet, so they can be restored," Steinkamp said.

      Steinkamp said he worked quickly to prevent mold build up from making the Bottoroff's sick.

      "The real reason we remove it out of the home, and we keep it out of the home, is the concern for microbial growth," Steinkamp said. "And once clean water comes in, there's a period of time up to 72 hours that we can actively dry to prevent any type of microbial growth or mold from occurring."

      Karen said she'll make sure her faucets don't freeze next winter so her home doesn't flood when she waters her backyard next spring.

      "We're going to be very careful to get the frost free faucets and take all of the precautions that we possibly can so it doesn't happen again," Bottorff said.

      Steinkamp said if you turn any outside faucets on and your home floods, you need to remove all of the standing water and place a dehumidifier in any area that's flooded immediately.